Canceling a credit card with Emirates NBD requires careful planning to avoid penalties, hidden charges, and damage to your credit score. Whether you want to close your card due to high fees, better alternatives, or financial discipline, following the correct process is crucial.
This guide provides a step-by-step process to cancel your Emirates NBD credit card without financial risk, ensuring that your account is closed correctly and reflected in your credit report.
Why You May Want to Cancel Your Emirates NBD Credit Card
Before canceling, evaluate whether closing the card is the best financial move. Some common reasons for canceling include:
1. High Annual Fees or Charges
- Some Emirates NBD credit cards have annual fees that may not be justified by the benefits.
- If you’re not using the rewards or perks, the cost may outweigh the value.
2. Better Credit Card Offers Elsewhere
- Banks frequently introduce better interest rates, cashback, and travel rewards.
- If your current card doesn’t provide the best benefits, switching to a new one may be a good option.
3. Financial Discipline and Debt Control
- If you’re struggling with high credit card debt, canceling an unused card can reduce the temptation to spend more.
- This is especially true if you’re working on a debt repayment strategy.
4. Unused or Multiple Credit Cards
- Holding too many credit cards can make it hard to track payments.
- If you have multiple Emirates NBD credit cards and one is redundant, it may be best to cancel it.
5. Fraud Concerns or Security Reasons
- If you’ve been a victim of fraud, identity theft, or phishing attacks, canceling the compromised credit card is advisable.
Step-by-Step Guide to Cancel an Emirates NBD Credit Card
The following detailed table outlines all necessary steps:
| Step | Details |
|---|---|
| Step 1: Pay Off All Outstanding Balances | Clear all pending dues, EMIs, or fees before initiating cancellation. |
| Step 2: Redeem Any Remaining Rewards | Use any cashback, loyalty points, or travel miles before closing the card. |
| Step 3: Transfer Auto-Payments to Another Card | Ensure subscriptions and bills linked to the card are updated. |
| Step 4: Contact Emirates NBD Customer Support | Call, visit a branch, or use online banking to request cancellation. |
| Step 5: Submit a Cancellation Request | Provide necessary details and documents for processing. |
| Step 6: Obtain a No Liability Certificate | Request a clearance letter from Emirates NBD confirming closure. |
| Step 7: Destroy Your Credit Card | Cut the card to prevent misuse. |
Pay Off All Outstanding Balances
Before closing your credit card, settling all dues is mandatory. This includes:
How to Check Your Outstanding Balance
- Mobile Banking: Log into the Emirates NBD app to check your pending balance.
- Online Banking: Use the “Credit Card Summary” section.
- ATM Inquiry: Visit an Emirates NBD ATM to check your card balance.
- Customer Support: Call 600 540000 to confirm your final payable amount.
How to Clear Your Outstanding Balance
- Direct Bank Transfer – Transfer funds via Emirates NBD online banking.
- ATM Deposit – Use the “Credit Card Payment” feature at Emirates NBD ATMs.
- Branch Payment – Visit a branch for over-the-counter payment.
- UAE Direct Debit System (UAEDDS) – Use auto-debit services to clear dues.
💡 Tip: If you have any remaining EMIs (Equated Monthly Installments), ask Emirates NBD for an early settlement quote.
Redeem Any Remaining Reward Points
Before canceling, use any unredeemed loyalty rewards, such as:
| Reward Type | How to Redeem |
|---|---|
| Cashback | Convert to statement credit or withdraw as cash. |
| Skywards Miles | Transfer to Emirates Skywards account for flights. |
| Plus Points | Redeem for shopping vouchers or bill payments. |
| Lifestyle Rewards | Use points for hotel stays, entertainment, or dining. |
📌 Important: Once your credit card is canceled, all unused rewards are forfeited.
Transfer Auto-Payments to Another Card
If your credit card is linked to automatic bill payments, such as:
- Utility bills (DEWA, Etisalat, Du)
- Streaming subscriptions (Netflix, Amazon Prime, Spotify)
- Online services (Apple, Google, PayPal)
🔹 Update your payment method to another active credit card to prevent service interruptions.
Contact Emirates NBD Customer Support
You can request credit card cancellation via the following methods:
| Method | Contact Details |
|---|---|
| Phone Banking | Call 600 540000 (UAE) |
| Branch Visit | Visit your nearest Emirates NBD branch |
| Online Banking | Submit a service request on the Emirates NBD website |
| Mobile App | Use chat support to request cancellation |
📌 Pro Tip: It’s recommended to call customer support first to understand any outstanding dues or pending approvals before initiating cancellation.
Submit a Cancellation Request
When submitting your cancellation request, Emirates NBD may require:
- Your Emirates ID (for UAE residents)
- Credit Card Details (Last 4 Digits of the Card)
- Reason for Cancellation
Once processed, the bank will issue a final statement showing that your balance is cleared.
Obtain a No Liability Certificate
A No Liability Certificate (NLC) ensures that:
✔ Your credit card is officially closed.
✔ No pending charges exist.
✔ Your credit report is updated correctly.
How to Request a Clearance Letter
- Log in to Emirates NBD Online Banking and submit a request.
- Call customer care and ask for an NLC certificate.
- Visit an Emirates NBD branch in person.
📌 Processing Time: 7-14 business days.
Destroy Your Credit Card
Once canceled, physically destroy your card to prevent fraudulent use:
- Cut the Card: Use scissors to cut through the magnetic stripe and EMV chip.
- Shred Sensitive Information: Destroy any attached paperwork containing your credit details.
How Credit Card Cancellation Affects Your Credit Score
Canceling a credit card can impact your credit score, depending on:
| Factor | Impact |
|---|---|
| Credit Utilization Ratio | Closing a card lowers your available credit limit, which may increase utilization and reduce your score. |
| Credit History Length | Older cards contribute positively; closing them shortens your credit history. |
| Payment History | Ensure full payment before cancellation to avoid negative remarks on your report. |
🔹 Tip: To minimize the impact, avoid canceling your oldest credit card, as it contributes to your credit history length.
Final Thoughts
Canceling an Emirates NBD credit card requires careful planning to ensure you don’t incur hidden charges or negatively affect your credit score. Follow these key steps:
✔ Pay off all outstanding balances.
✔ Redeem your reward points.
✔ Transfer auto-payments to another card.
✔ Contact Emirates NBD and request cancellation.
✔ Obtain a No Liability Certificate as proof of closure.
✔ Destroy your card securely.
By following the correct cancellation process, you can avoid unwanted fees and ensure a smooth financial transition. 🚀
Would you like more details on any step?
