How to Deactivate Du International Call Package – A Complete Guide
The Du International Call Package allows users in the UAE to make affordable international calls. However, many users may want to deactivate Du international call package due to changing needs, excessive charges, or shifting to alternative plans.
In this guide, we provide a detailed step-by-step process on how to cancel or deactivate Du international call packages, covering all possible methods and alternatives.
Deactivation Methods for Du International Call Package
Below is a quick summary table of the different methods to deactivate Du international call package.
| Method | Deactivation Code / Process | Availability |
|---|---|---|
| USSD Code | Dial 1355#, select the package, and deactivate | 24/7 |
| SMS | Send “STOP” to 1355 | 24/7 |
| Du Mobile App | Open Du App > My Account > Manage Subscriptions > Cancel Package | 24/7 |
| Customer Care | Call 155 or visit a Du store | 8 AM – 10 PM |
| Online Chat Support | Chat via Du website and request cancellation | 24/7 |
💡 Tip: The USSD and SMS methods are the quickest ways to deactivate Du international call packages.
Step-by-Step Guide to Deactivating Du International Call Packages
1️⃣ Deactivate Using USSD Code (Quickest Method)
The easiest and fastest way to deactivate your Du international call package is by using the USSD code.
✅ Follow these steps:
- Dial
*135#on your Du mobile. - Select ‘Manage Services’ from the menu.
- Choose ‘International Call Package’ from the options.
- Confirm deactivation by selecting ‘Deactivate’.
- You will receive an SMS confirmation once the package is canceled.
2️⃣ Deactivate via SMS (Alternative Method)
If you prefer to deactivate via text message, you can use this method.
✅ Follow these steps:
- Open the Messaging app on your phone.
- Type
STOPand send it to 1355. - You will receive a confirmation message that your international calling package has been deactivated.
📌 Note: Ensure you receive a confirmation SMS from Du. If you don’t get a message, try again or use another method.
3️⃣ Deactivate via Du Mobile App
The Du App allows users to manage all subscriptions, including international call packages.
✅ Follow these steps:
- Download and open the Du App (available for Android & iOS).
- Log in with your Du mobile number.
- Navigate to ‘My Account’ > ‘Manage Subscriptions’.
- Locate your International Call Package and select ‘Cancel’.
- Confirm deactivation and receive an SMS confirmation.
4️⃣ Call Du Customer Care for Deactivation
If you’re unable to deactivate via USSD, SMS, or the app, you can call Du customer support.
✅ Follow these steps:
- Dial
155from your Du mobile. - Select language preference and navigate to the Customer Support option.
- Ask the representative to cancel your international call package.
- They will process the request and send a confirmation SMS.
📌 Note: This method is best if you face technical issues with other deactivation methods.
5️⃣ Deactivate via Du Online Chat Support
Another way to deactivate your Du international call package is by using live chat support on the Du website.
✅ Follow these steps:
- Visit the official Du website: www.du.ae.
- Click on ‘Live Chat’.
- Provide your mobile number and request package cancellation.
- The customer agent will process the cancellation and send a confirmation.
Why You Should Deactivate Your Du International Call Package
Deactivating your Du International Call Package can be a smart decision depending on your needs and usage patterns. Below are key reasons why you might consider cancelling your Du international calling plan and alternative options to save money on international calls.
1️⃣ High Costs & Hidden Charges
While Du International Call Packages provide discounted rates, they may still be expensive compared to VoIP (Voice over Internet Protocol) services like WhatsApp, Zoom, and Skype.
| Issue | Explanation |
|---|---|
| Expensive Call Rates | Even with a package, calls to certain destinations can be costly. |
| Hidden Fees | Some packages include taxes or hidden service fees. |
| Automatic Renewal | If not canceled manually, your package may renew without notice. |
💡 Tip: Compare international call rates with alternatives before subscribing.
2️⃣ Free & Cheaper Calling Alternatives
Today, several free or cheaper alternatives make international calling more affordable. Instead of relying on Du international call packages, you can use the following:
| Alternative | Pros | Cons |
|---|---|---|
| WhatsApp Calls | Free voice/video calls | Requires strong internet connection |
| Zoom / Google Meet | High-quality video/audio calls | Requires both users to have an account |
| Skype International Calling | Lower per-minute rates than Du | Requires account & balance |
| VoIP Apps (Rebtel, Viber, etc.) | Works without WiFi in some cases | May still have small costs |
💡 Tip: If you have WiFi or mobile data, you can make unlimited free calls through these apps instead of paying Du for international call minutes.
3️⃣ Switching to a More Suitable Du Plan
Some Du users subscribe to an international call package without considering better options. If you rarely make international calls, you can switch to a pay-as-you-go plan or find a better alternative.
| Current Issue | Better Alternative |
|---|---|
| Paying for a package but not using it | Deactivate and use pay-per-minute calls |
| Using multiple international call plans | Choose a single plan that fits your needs |
| Need international calls + data | Switch to a Du Combo Plan with both |
💡 Tip: If you only occasionally make international calls, a pay-as-you-go rate might be cheaper than a monthly package.
4️⃣ Preventing Automatic Renewal & Extra Charges
Many users unknowingly subscribe to auto-renewing Du packages, leading to unexpected charges.
| Problem | Solution |
|---|---|
| Forgot to cancel the package | Use *135# to check active plans and cancel |
| Package renews without warning | Disable auto-renewal via Du app |
| Charged for an inactive package | Contact Du customer service at 155 |
💡 Tip: Always check your active plans regularly to avoid unnecessary auto-renewal charges.
5️⃣ Limited Features & Destination Restrictions
Some Du international call packages have restrictions on which countries you can call.
| Issue | Details |
|---|---|
| Limited Call Destinations | Some packages only cover a few countries. |
| No Flexibility | Cannot switch countries mid-package. |
| Time Restrictions | Some plans have specific call time limits. |
💡 Tip: If your current Du international call package doesn’t cover the country you need, it may be better to deactivate it and use another option.
6️⃣ Better Options from Other UAE Telecom Providers
Both Etisalat and Virgin Mobile offer competitive international calling plans.
| Provider | Alternative Plan | Pros |
|---|---|---|
| Etisalat | Wasel International | Lower per-minute rates than Du |
| Virgin Mobile UAE | International Packs | Flexible pricing & better coverage |
💡 Tip: If you frequently make international calls, compare Du vs. Etisalat vs. Virgin Mobile to find the best plan for your needs. switching to WiFi-based international calling apps, deactivate the package to avoid unnecessary charges.
Common Issues & Troubleshooting for Deactivation
Some users may face issues when deactivating the Du international call package. Here’s how to resolve them:
| Issue | Solution |
|---|---|
| USSD Code Not Working | Try restarting your phone and dialing *135# again. |
| No SMS Confirmation | Check message inbox, wait 10 minutes, then resend STOP to 1355. |
| Package Still Active After Deactivation | Call Du Customer Support at 155 for manual cancellation. |
| Unable to Access Du App | Update the app or reinstall from the Play Store/App Store. |
| No Internet for Online Chat | Use USSD/SMS methods instead. |
Best Alternatives to Du International Call Packages
If you still need international calling options, consider these alternative methods:
| Alternative | Pros | Cons |
|---|---|---|
| Etisalat International Call Package | Competitive rates | May have restrictions |
| WhatsApp, Zoom, Google Meet | Free video/audio calls | Requires WiFi or data |
| Skype International Calls | Low-cost rates | Requires account setup |
| Rebtel / VoIP Services | No internet needed | Can be expensive for long calls |
💡 Tip: WiFi-based calling apps are the best option for free or low-cost international calls.
Final Thoughts: Deactivating Du International Call Package
📌 Key Takeaways:
✅ You can deactivate Du international call packages via USSD, SMS, app, or customer support.
✅ The USSD (*135#) and SMS (STOP to 1355) methods are the quickest.
✅ If facing issues, contact Du support via phone, live chat, or in-store visits.
✅ Consider WiFi-based calling apps as cost-effective alternatives.
💡 Action Tip: If you don’t need frequent international calls, deactivate the package to avoid unnecessary charges and explore better communication alternatives. 🚀
