How to Cancel All Etisalat Subscriptions: A Complete Guide
Managing your Etisalat subscriptions effectively ensures that you are only paying for the services you actually use. Whether it’s data plans, value-added services (VAS), premium content, or other recurring charges, it’s essential to know how to cancel them to avoid unnecessary expenses.
This comprehensive guide provides all the methods to cancel Etisala’t subscriptions, ensuring that you can take full control of your account. Follow the step-by-step process to deactivate your subscriptions using Etisalat’s mobile app, SMS, USSD codes, customer service, or by visiting a business center.
Quick Overview of Etisalat Subscription Cancellation Methods
| Method | Process | Estimated Time |
|---|---|---|
| Etisalat App (e& UAE App) | Navigate to “My Subscriptions” and cancel services | 2-5 minutes |
| SMS Command | Send cancellation code to 1010 or 1012 | 1-3 minutes |
| USSD Code | Dial *101# or *170# and follow prompts | 2-4 minutes |
| Customer Care (101) | Speak to a representative for assistance | 5-15 minutes |
| Etisalat Business Center | Visit a nearby store for direct support | 30-60 minutes |
Canceling Etisalat Subscriptions via the e& UAE App
The e& UAE App (formerly known as the My Etisalat UAE App) is the easiest and most convenient way to manage and cancel Etisalat subscriptions. With just a few taps, users can view active services, check usage details, and deactivate unnecessary subscriptions without having to contact customer care or visit an Etisalat store.
This method is especially beneficial for those who prefer a quick, self-service option and want to avoid waiting times associated with customer service calls or SMS confirmations.
Why Use the e& UAE App for Subscription Management?
✔ User-Friendly Interface – Navigate easily through your subscriptions and services.
✔ Real-Time Updates – Instantly view active plans and remaining balances.
✔ Secure and Hassle-Free – No need to remember USSD codes or SMS commands.
✔ No Additional Charges – Free to use for Etisalat subscribers.
✔ 24/7 Access – Manage your account anytime, anywhere.
Step-by-Step Guide to Cancel Subscriptions via the e& UAE App
Download and Install the App
If you haven’t already installed the e& UAE App, download it from the official app stores:
- Android Users – Google Play Store
- iOS Users – Apple App Store
Once downloaded, open the app and proceed to log in.
Log In to Your Etisalat Account
- Open the e& UAE App.
- Enter your registered mobile number or Etisalat account credentials.
- Complete OTP verification (a One-Time Password will be sent to your phone).
- Access your dashboard, where all account details, plans, and services are displayed.
Navigate to ‘My Subscriptions’
- On the home screen, find the “My Account” section.
- Tap on “Manage Subscriptions” or “My Subscriptions” to view all active plans and services.
- Here, you can see the list of data plans, value-added services (VAS), and premium content subscriptions that are currently being billed to your account.
Select the Subscription to Cancel
- Scroll through the list of active subscriptions.
- Tap on the specific service or package you want to deactivate.
- Click on the “Unsubscribe” or “Cancel Subscription” button.
💡 For postpaid plans, contract-based services, or add-ons, the app will notify you of any early termination charges before confirming cancellation.
Step 5: Confirm Cancellation
- Follow the on-screen instructions to proceed.
- Some services may require a final confirmation pop-up.
- Tap “Yes” or “Confirm” to complete the cancellation process.
✅ Once canceled, you will receive an SMS notification confirming that the subscription has been deactivated.
Step 6: Verify Subscription Cancellation
- Return to the “My Subscriptions” page to ensure the service has been removed.
- If the service still appears, refresh the page or log out and log back in.
- If the subscription remains active after some time, contact Etisalat Customer Care (101) for assistance.
Additional Features in the e& UAE App for Subscription Management
Apart from canceling subscriptions, the app offers various features to help users better control their mobile expenses and services:
| Feature | Description |
|---|---|
| Check Active Subscriptions | View all currently active Etisalat plans and services. |
| Monitor Data & Usage | Check remaining data, call minutes, and SMS balances. |
| Set Usage Limits | Control spending by setting usage alerts and auto-deactivation. |
| View Billing Details | Check monthly bills, breakdowns, and payment history. |
| Renew or Modify Plans | Upgrade, downgrade, or reactivate specific services as needed. |
| Secure Account Management | Update passwords, contact details, and add biometric security for enhanced safety. |
Troubleshooting Common Issues in Subscription Cancellation via the e& UAE App
Sometimes, users may face difficulties canceling a subscription through the app. Below are common problems and their solutions:
| Issue | Solution |
|---|---|
| Subscription Not Showing in ‘My Subscriptions’ | Restart the app or log out and log in again. If still not visible, try canceling via SMS or customer care. |
| Cancellation Option Not Available | Some services require a minimum active period before cancellation. Contact Etisalat Customer Care (101) for assistance. |
| App Not Working Properly | Ensure you have the latest version of the app. Clear cache or reinstall the app. |
| Did Not Receive Cancellation Confirmation SMS | Wait a few minutes, refresh the page, and check again. If no confirmation is received, retry cancellation. |
| Charges Still Appearing After Cancellation | Some services may have a billing cycle delay. Wait for the next billing date to see if charges stop. If the issue persists, contact Etisalat support. |
Canceling Etisalat Subscriptions via SMS Commands
If you prefer not to use the mobile app, you can cancel Etisala’t services via SMS. This method is quick and effective for specific subscription types.
SMS Cancellation Codes for Popular Etisalat Services
| Subscription Type | Cancellation Code | Send to |
|---|---|---|
| 250MB Data Plus Pack | CM 250M | 1010 |
| 1GB Data Plus Pack | CM 1G | 1010 |
| 3GB Data Plus Pack | CM 3G | 1010 |
| 5GB Data Plus Pack | CM 5G | 1010 |
| 7GB Data Plus Pack | CM 7G | 1010 |
| 10GB Data Plus Pack | CM 10G | 1010 |
| 20GB Data Plus Pack | CM 20G | 1010 |
| Unlimited Data Pack | CM U | 1010 |
Steps to Cancel via SMS:
- Open the messaging app on your mobile phone.
- Type the relevant cancellation code (see the table above).
- Send the message to 1010 or 1012, depending on the service.
- Wait for a confirmation message stating the cancellation was successful.
Canceling Etisalat Subscriptions via USSD Codes
Another simple method to manage subscriptions is through USSD codes. This option is suitable for customers who want to quickly check and cancel services without internet access.
Steps to Cancel a Subscription Using USSD Codes:
- Dial
*101#or*170#on your mobile device. - Follow the menu prompts to navigate to “My Subscriptions.”
- Select the service you wish to cancel.
- Confirm the cancellation, and wait for an SMS notification.
💡 This method is useful for users who prefer not to use the app or SMS commands.
Canceling Etisalat Subscriptions by Calling Customer Care
If you’re having trouble canceling subscriptions using SMS, the app, or USSD, you can contact Etisala’t Customer Care (101) for assistance.
Steps to Cancel via Customer Care:
- Dial 101 from your Etisala’t mobile number.
- Follow the IVR (Interactive Voice Response) prompts to navigate to subscription management.
- Speak to a Customer Service Representative and request cancellation.
- Provide necessary details (such as your phone number and subscription name).
- Confirm the cancellation and request a cancellation reference number.
📌 This method is best for users needing human assistance or resolving complex subscription issues.
Canceling Etisalat Subscriptions at a Business Center
For customers who prefer face-to-face interaction, visiting an Etisala’t Business Center is an option.
Steps to Cancel at a Store:
- Find a Nearby Etisalat Store: Use the Etisala’t Store Locator to locate the nearest branch.
- Bring Required Documents: Carry a valid ID and any relevant account details.
- Request Subscription Cancellation: Inform the Etisala’t representative about the service you want to deactivate.
- Complete the Cancellation Process: The staff will process the request and provide confirmation.
⏳ This method is recommended for users who need assistance with multiple subscriptions or account-related concerns.
Important Considerations When Canceling Etisalat Subscriptions
- Early Termination Fees: Some postpaid contracts and premium services may have cancellation charges.
- Confirmation Messages: Always check for an SMS confirmation after canceling a subscription.
- Check for Active Services Regularly: Monitor your account to avoid unwanted recurring charges.
Conclusion:
Effectively managing your Etisala’t subscriptions helps you save money and avoid unnecessary charges. Whether you use the Etisalat App, SMS codes, USSD, customer care, or visit a business center, the company provides multiple ways to cancel services easily.
Key Takeaways:
✔ Use the e& UAE App for the fastest cancellation process.
✔ SMS codes provide a quick and hassle-free way to deactivate subscriptions.
✔ USSD codes allow you to cancel services even without internet access.
✔ Customer care (101) offers personalized assistance for cancellation.
✔ Visiting an Etisala’t store is the best option for complex cases.
By following the steps in this guide, you can efficiently manage and cancel your Etisalat subscriptions, ensuring complete control over your mobile expenses.
