Salik Account Online and Deactivate Tag: Complete Guide

Salik Account Online and Deactivate Tag: Complete Guide

Managing a Salik account online and deactivating a tag are essential tasks for vehicle owners using Dubai’s toll system. Whether you need to register, recharge, update details, or cancel your Salik tag, the process must be completed correctly to avoid fines. This guide provides a complete breakdown, covering every aspect in full detail.

Salik Account Online: Registration and Management

1. Salik Account Registration

To create a Salik account, follow these steps:

1. Visit the Official Salik Website:
   Go to the official Salik website: www.salik.gov.ae.
2. Click on “Register”:
   On the homepage, click on the “Register” button to begin the registration process.
3. Choose Account Type:
   Select the type of account you want to create:
   • Individual Account: For personal use.
   • Corporate Account: For businesses or companies.
4. Provide Required Information:
   Fill in the required details, such as:
   • Emirates ID or passport number.
   • Vehicle details (vehicle registration number, plate type, etc.).
   • Contact information (email address, phone number).
5. Set Up Payment Method:
   Add a payment method for toll charges. You can use a credit/debit card or link your bank account.
6. Submit and Verify:
   Review your details, submit the form, and verify your account via the email or SMS sent to you.

2. Managing Your Salik Account Online

Once your account is set up, you can manage it online through the Salik portal or mobile app. Here’s how:

1. Log In to Your Account:
   Visit www.salik.gov.ae and log in using your credentials.
2. Add or Remove Vehicles:
   You can add new vehicles to your account or remove old ones by updating your vehicle details.
3. Check Salik Balance:
   View your current Salik balance and recharge it if needed.
4. View Toll Transactions:
   Access a detailed history of your toll transactions, including dates, times, and locations.
5. Update Payment Methods:
   Add, remove, or update your payment methods (credit/debit cards or bank accounts).
6. Set Up Auto-Recharge:
   Enable auto-recharge to ensure your account balance never runs low. You can set a threshold amount for automatic top-ups.
7. Manage Notifications:
   Customize your notification preferences to receive alerts about low balance, toll charges, or account updates.

Adding Vehicles to Salik Account

3. Salik Mobile App

For added convenience, download the Salik App (available on iOS and Android). The app allows you to:

STEP1:

STEP2:

STEP3:

STEP4:

STEP5:

• Register and manage your account.
• Check your balance and recharge instantly.
• View toll transactions and receive notifications.

4. Customer Support

If you face any issues with registration or account management, you can contact Salik customer support:

• Phone: +971 4 2335000 / +971 4 2335005 Local customers, toll free, 24/7 800-SALIK (72545)
• Email: [email protected].
• Visit a Customer Happiness Center: Locations are available across Dubai.

How to Create a Salik Account Online

Salik Tag Activation and Usage

How to Activate a Salik Tag

Where to Place the Salik Tag

• Stick the Salik tag on the inside of the windshield, behind the rear-view mirror.
• Ensure the windshield is clean and dry before attaching the tag.
• Avoid placing it near metal objects to prevent signal interference.

How to Deactivate a Salik Tag

Deactivating a Salik tag is necessary when selling a car, transferring ownership, or moving out of Dubai.

Salik Tag Deactivation Process

When Should You Deactivate a Salik Tag?

• Selling or transferring vehicle ownership.
• Exporting the car outside the UAE.
• Vehicle registration cancellation.
• If the tag is damaged or defective.

Salik Balance Management and Recharge

How to Check Salik Balance

Salik Recharge Methods

Salik Account Recharge Methods

Here is a detailed explanation of various ways to recharge your Salik account:

Through Website

1. Recharging Account (Without Logging In)
   • The customer selects their preferred recharge method from the “Recharge a Salik Account” section.
   • The customer enters the required details and the recharge amount.
   • Once the recharge is confirmed, the Salik account balance is updated.
2. Recharging Account (After Logging In)
   • The customer logs in by entering the username and password.
   • The customer selects their preferred recharge method from the “Recharge a Salik Account” section.
   • The customer enters the required details.
   • Once the recharge is confirmed, the Salik account balance is updated.
3. Recharging Another Account (After Logging In)
   • The customer enters the account number and PIN code or the mobile number and plate details.
   • The customer enters the required details.
   • Once the recharge is confirmed, the Salik account balance is updated.

Through Smart Salik App

1. The customer logs in using the username and PIN code.
2. The customer selects the recharge option.
3. The customer chooses their preferred recharge method from the recharge section.
4. The customer enters the required details.
5. Once the recharge is confirmed, the Salik account balance is updated.

Through RTA Dubai App

1. The customer logs in to the RTA Dubai App and selects Salik.
2. The customer selects the recharge option.
3. The customer chooses their preferred recharge method from the recharge section.
4. The customer enters the required details.
5. Once the recharge is confirmed, the Salik account balance is updated.

Through Dubai Now App

1. The customer logs in to the Dubai Now App and selects Salik.
2. The customer enters the account number and PIN code.
3. The customer selects the desired recharge amount and enters the required payment details.
4. Once the recharge is confirmed, the Salik account balance is updated.

Through Careem App

1. The customer logs in to the Careem App, chooses “Bills & Recharges,” and selects Salik.
2. The customer enters the required details.
3. The customer selects the desired recharge amount and enters the required payment details.
4. Once the recharge is confirmed, the Salik account balance is updated.

Through TAMM

1. The customer logs in to TAMM, chooses “My Utilities,” and selects Salik.
2. The customer enters the required details.
3. The customer selects the desired recharge amount and enters the required payment details.
4. Once the recharge is confirmed, the Salik account balance is updated.

Recharging Through Self-Service Machines

1. The customer enters the account number and PIN number, then selects the recharge amount.
2. Once the recharge is done, the Salik account balance is updated.

Through SMS

1. The customer sends the account number, PIN code, and recharge number via SMS to 5959.
2. The SMS format is: R12-digit Salik recharge card numberSalik account number*PIN code
   • Example: R*345678912345*1234567890*1234
3. Once the recharge is confirmed, the Salik account balance is updated.

Through Salik Self-Service on Call Center (800 SALIK)

1. Recharging Account (Without Logging In)
   • The customer enters the account number and PIN code or the mobile number and plate number or tag number and plate number.
   • The customer enters the recharge number.
   • Once the recharge is confirmed, the Salik account balance is updated.
2. Recharging Account (After Logging In)
   • The customer logs in using the account number and PIN code.
   • The customer selects the recharging service (own account or friend’s account).
   • The customer enters the recharge number.
   • Once the recharge is confirmed, the Salik account balance is updated.

Additional Information

• Average Waiting Time: Instantly.
• Validity: This service has no validity period.
• What You Will Get: Recharging of your Salik account.

Terms and Conditions

1. Customers can recharge their Salik accounts through banks after confirming with their bank that the service is provided.
2. For bank recharges, customers must provide their account number and PIN code or mobile number and plate details. The process may vary depending on the bank.
3. The minimum recharge amount per transaction is AED 50, and the maximum is AED 50,000.
4. The recharge amount should be in multiples of 50 (e.g., 50, 100, 150).

Salik Violations and Penalties

Common Salik Violations

How to Dispute a Salik Violation

1. Log in to your Salik account.
2. Go to the ‘Violation Dispute’ section.
3. Provide violation details and reason for dispute.
4. Submit supporting documents, if required.
5. Await RTA review and resolution.

How to Transfer Salik Balance and Refunds

Transferring Salik Balance to Another Account

Salik Refund Process

If you deactivate your Salik tag, you may request a refund for unused balance.

Salik Customer Support and Contact Details

Conclusion

Managing your Salik account online and deactivating a tag is simple if you follow the correct procedures. Keeping your balance updated, ensuring proper tag placement, and deactivating tags when needed helps avoid penalties. With this complete guide, you can efficiently handle Salik account registration, tag activation, deactivation, balance management, and violation disputes.